Jones Day Client Service All-Stars 2024

Jones Day at top of BTI All-Star list for third straight year

Jones Day remains at the top of the list of BTI Consulting Group's "Client Service All-Stars" for the third consecutive year, with seven lawyers. BTI does not accept law firm submissions, self-referrals, or suggestions for inclusion in the report, but bases the rankings on interviews with leading legal decision makers at large organizations with over $700 million in annual revenue.

MVPs are designated for having consecutive-year inclusion on the BTI list—Jeffrey Jones is notable for his five consecutive years on the list.

The seven Jones Day partners named as 2024 BTI Client Service All-Stars are:

  • Michael J. Gray – Labor & Employment, Global Co-Client Affairs Partner, Chicago
  • Jeffrey J. Jones (5-Year MVP) – Business & Tort Litigation, Detroit & Columbus
  • Carrie L. Kiedrowski – Intellectual Property; Technology, Cleveland
  • Laura F. Laemmle-Weidenfeld – Health Care & Life Sciences, Washington
  • Heather M. O'Shea – Practice Leader of Health Care & Life Sciences, Chicago
  • Efrat R. Schulman – Labor & Employment, Chicago
  • Peter J. Schwingler – Antitrust & Competition Law, Minneapolis & Washington

BTI research reveals five all new reasons clients single out their BTI Client Service All-Stars:

  • Ideas: Complex, new, and novel issues dominate the corporate counsel landscape. They deal with digital transformation, building new supply chains, fighting regulatory headwinds, activist labor forces using new tactics, and geopolitical risk. Clients want ideas on how to advise their management teams. Some see it as a pivotal career stepping stone. Good ideas are prized.
  • Insights: Clients value people who bring a deep understanding of their issues along with the potential answers. BTI Client Service All-Stars draw on their experience, observations, and intuition to help clients work through these challenges. They help clients better understand how to get the best outcomes—and help their clients succeed as individuals.
  • First to Know: Being first to know offers clients the opportunity to brief their management, be proactive, and often gain an advantage. This is especially true as the rate of change in the world—never mind law—is happening at a record pace. These clients believe they are the first to know what they need to know and have come to rely on their BTI Client Service All-Star to be ahead of the pack.
  • Unequivocal: Clear, concise recommendations drive results. Even when clients disagree they are quick to point out how these recommendations help their thinking—and drive a better decision. Unequivocal recommendations drive creativity and are foundational to developing alternative views. These new viewpoints can be pivotal in solving new and novel problems.
  • Looking Ahead: The newly accelerated rate of change demands clients keep a keen eye on the future. BTI Client Service All-Stars are looking further into the future. They’re sorting out what their clients need to worry about and separating it from the noise. And they make sure clients know how these future issues might impact them—with ideas on what to do.
Jones Day is a global law firm with more than 2,400 lawyers in 40 offices across five continents. The Firm is distinguished by: a singular tradition of client service; the mutual commitment to, and the seamless collaboration of, a true partnership; formidable legal talent across multiple disciplines and jurisdictions; and shared professional values that focus on client needs.