Workplace Behaviour and Soft Skills programmes

People who are personally effective are able to make the best use of their abilities. They are better able to manage their time and emotions, get along with their colleagues, deal with changing situations and challenges, solve problems, manage their personal performance and ultimately become strong ambassadors for their organisation.

Change is often unavoidable in the workplace and the ability to adapt is a vital skill for success in the modern work environment. It can be often be daunting, but these tips can help you develop your adaptability.

Being commercially aware means you understand not only your own business, but also your customer’s business and the competition around you. These techniques will help you identify how to analyse the market to stay commercially astute.

As a manager, you will always need to make decisions. There will often be multiple options and it can be hard to arrive at the correct choice without using the right decision-making technique. Following these techniques can help in identifying the best course of action for any decision.

Keeping a record of your professional development, your skills, knowledge and experience can help you succeed in your job role. As you progress through your career, the skills that you need to advance further change dramatically. Everyone learns in their own individual way; this is natural. Understanding your most effective learning style is vital in furthering your personal development.

Progressing your career is not all about performing well - such performance needs to be recognised and acknowledged. ‘Setting SMART Objectives’ teaches you how to make your objectives ‘SMART’, so that you know what success looks like. Personal development is vital in achieving your full potential.

Knowing how to negotiate is crucial for getting the best deal. Negotiation has a number of different approaches and it can be difficult to know which approach would best suit each situation. Having an understanding of the different strategies will help you navigate any negotiating situation.

In any workplace, you are going encounter problems which need to be resolved. A good understanding of the different approaches to problem-solving can help you to navigate these challenges.

Professionalism is an important part of any  workplace and as such all employers will expect their employees to demonstrate professionalism. However, it can be difficult to understand what professionalism really means as it varies depending on the organisation and the nature of the job. This is a helpful explanation of what professionalism is and why it is important.

In the modern work climate, being resilient is more important than ever. Here we will provide you with the emotional tools to
build your inner strength and bounce back from the inevitable disappointments you will suffer in your career.

Your first management role is self-management. Without demonstrating that you can manage yourself, you will never be asked to manage others. Developing self-awareness to manage your emotions and reactions, recognise how and when you get stressed and being able to manage your time effectively are all important for effective self-management.

Everyone knows that good teamworking is key to your organisation’s success, but it can be difficult to understand the role that each team member plays. Active listening is a crucial skill for any people manager. If you are working as part of a remote team, then you will be aware that it brings several challenges too. Navigating all of these aspects to build an effective team is critical to a manager’s success.

It is vital we project our best selves at work. Building trust, having a positive attitude on things and building your ‘Personal Brand’ are some of the ways you can demonstrate your professional work ethic.