Comments on: Parcelforce - Parcelfarce

By: Phil

Phil — Fri, 19 Dec 2008 10:51:09 +0000

You’re right Steve, that would make much more sense. Getting legal might be more effective than leaving comments on a blog post ;)

Pricey though. And I think most of us have only had a couple of frustrating delivery experiences. If I was a business that relied on them it would be a different story.

I suppose an Ombudsman of some sort would be a good idea. An official organisation to represent the views of the people and take action on our behalf. Like what you have when you want to take action against a financial services provider (if you can find one that’s still got a job, that is).

There probably is such an outfit already. OfPost, or ParcelCom.

Still, now I feel bad. Like a Post Office manager timing the poor chap on his round.

By: Steve Martin

Steve Martin — Sun, 14 Dec 2008 09:56:27 +0000

Just out of curiousity after reading these messages, has anyone tried legal proceedings against them? No offense to anyone, but this complaining does nothing to hit them in their wallet where they might have feelings.

By: Phil

Phil — Thu, 06 Nov 2008 17:35:35 +0000

I think we might all have to go down to Charlton together and deliver them a parcel full of our discontent. But deliver it late, partly opened, with some of our discontent missing! That’ll show them.

By: saida

saida — Thu, 06 Nov 2008 17:29:43 +0000

i making complain for mising items receved parcel force charlton i receive a open parcel two tiems is missing when i want call the office there telefone is nt a local call i have to pay so it is difficult to phone so please i would like to get back my the missing items as soon as posiple.
by saida

By: Phil

Phil — Tue, 21 Oct 2008 13:40:09 +0000

Well, quite, Zuky. I couldn’t have summed it up better. Any idea what we, as poor disempowered customers, can do about it?

By: Zuky

Zuky — Tue, 21 Oct 2008 13:30:42 +0000

I ordered a parcle from Americsa and it arrived UK 3 days later (this was 2 Weeks ago)
Parcle force lied about an attempted delivery and a scheduled re-delivery.
I went to the depot to pick it up only to be told that it was at my local post office. Arranged for it to be re-delivered, it never showed up. Tried calling them but they dropped the phone on me twice. Finally spoke with a lady who said it would be sent back to the depot, went to pick it up the next day and was told it was still at the local post office.
Called up to ask about the parcel just to be sure, because the lady said it was at the depot ready to be picked up, and this time they couldnt find my parcel. Took my number to ring me back when the parcel had been hunted down. Called to imform me that parcel had been found but that been scheduled to be sent back to sender (i thougt it was only after 3 weeks and only if the person couldnt be reached) Arranged to go pick it up this evening - no apology from parcle force. What tossers!!!

By: Phil

Phil — Wed, 01 Oct 2008 07:17:21 +0000

I wonder what they do all day over at the Charlton depot? This level of inefficiency has to be deliberate, doesn’t it? Even a stopped clock tells the right time twice a day, as they say (unless it’s digital, in which case… oh, whatever).

By: ANN

ANN — Wed, 01 Oct 2008 02:34:24 +0000

I have had nothing but BIG BIG PROBLEMS with the Charlton depot.

I live in HERNE HILL, for some reason the delivery man on that route likes to deliver to the SUB POST OFFICE not my home.
I have just had the 4th parcel from the US left at said post office and not my home, I have been at home all day, tracking showed out for delivery then at 14.20 online tracking said attempted delivery then left at post office, This is the BIGGEST LIE, he never tried to deliver to my home.

I rang PARCELFORCE WORLDWIDE, a very nice lady said this was because the parcel did not have my full address on it, I said this was absolutely NOT THE CASE, because they say that with every parcel they have been paid to deliver and have NOT, I also told her they never left a card because they never came in the first place, and not having a card gives me a big problem when I go to the sub post office, I have to BEG the post master to turn over said to me.

I will say this, YEARS AND YEARS AGO the delivery man on this route really was wonderful, you could set your watch by him, you would see his van moving and delivering on his route.

When I am purchasing from the US I now ask if they use parcelforce and if they do I say I am sorry but I will have to cancel the sale if they cannot use another UK delivery company.

By: Phil

Phil — Tue, 27 May 2008 18:15:42 +0000

Hi Mark

That’s shocking and slightly scary that it’s the Charlton depot again. I’ve been studying social media and consumer activism recently and it’s the only thing I can think of that might bring some pressure to bear. I’ve started a petition at http://petitions.pm.gov.uk/parcelforce/ if you’d like to add another voice or dissent. Not sure how effective it’ll be, but what else do we have?

By: Mark

Mark — Tue, 27 May 2008 17:58:52 +0000

Hi Phil
just wanted to add my commiserations, I have had numerous problems with these wan*ers, Im a bit of a guitar nut and bought a $2600 Gibson on U.S. ebay it arrived but as matchwood… not a penny in compensation, and that was even after threatening to torch the house of the head of customer services! Im now awaiting another expensive guitar which is apparently at Charlton depot (I know..you’d have thought Id learned by now) and having seen the amount of blogs about this particular depot am becoming more concerned by the day. There must be a way of sorting this crap company out, its legalised gangsterism!